Tracy Langton is Principal Rent Manager and Project Lead for Welfare Reform at Northwards Housing. Northwards is an ALMO in North Manchester managing 13,500 properties. Tracy has almost 20 years’ experience working in social housing. Her recent work has involved working on the frontline in neighbourhood services and in the community safety team at Northwards. Tracy’s current position sees her direct the welfare reform strategy for Northwards Housing and Head the rent and money advice teams. She co-ordinated the door-knocking of more than 3,000 tenants affected by the bedroom tax right across north Manchester, as well as road shows and direct contact with tenants and is currently helping to steer Northwards through the challenges posed by Universal Credit. She is passionate about social justice having come from a deprived background and being the first person in her family to attend University.